MacCare announces a new way to implement technical support issues for clients over the internet. MacCare introduces eCare, a technology that allows Jay Abrams’s MacCare to perform an immediate response to a clients issue over the internet.

The eCare solution is technology that allows me to control or observe your computer within your web browser. A perfect solution to quick fixes of problematic behavior, yet can give me the ability to scan to depths of the operating system structure.This is similar to being onsite yet allows solutions to scheduling conflicts and immediate customer needs.

• eCare appointments can be made to accommodate a pressing issue that might have to be put off till an onsite appointment is arranged.
• Using eCare affords the client a way to resolve general issues that may not require onsite service.
• The eCare technology is an web based solution that works through plug-in technology placed in your web browser. It allows me to access and control your computer so that I can fix a behavior or problem that is concerning you.
• eCare only allows me to access your computer with a personal request that you make.
• In addition, after the request is made it only allows me to access your computer with your permission.
• A window will appear on the desktop when I have accessed your computer with a button that allows you to disconnect me at any time. This is a feature that gives you control. You can feel comfortable knowing that no access can be made without your permission.
• eCare allows me to work nationally.
• eCare is available for Mac OS 10.3 and above using broadband internet connections
• Appointments are arranged in advance by email or phone.
• The appointment is set and time alotted for the support call.
• The client downloads the plugin at this url: Request MacCare eCare This takes a very short time less than one minute in most cases.
• To request information on eCare • call or email Jay Abrams from links above this article